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Terms of Service

Last updated: January 9, 2026

1. Agreement to Terms

By accessing our website (carbonware.ca) or purchasing/using our software products, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Products and Services

2.1 Software Products

Carbonware offers the following software products:

2.2 Custom Services

We also offer custom IT services including remote support, system optimization, and software solutions. Pricing for custom services is determined on a case-by-case basis.

3. License Terms

3.1 Grant of License

Upon purchase, you are granted a non-exclusive, non-transferable license to use the software on computers you own or control. Each license is valid for the number of machines specified at purchase (typically 1-3 machines).

3.2 License Restrictions

You may not:

3.3 License Activation

Paid products require license activation. License keys are delivered via email after purchase. Keep your license key secure; lost keys may require repurchase.

4. Purchases and Payments

4.1 Pricing

All prices are in USD and are subject to change without notice. The price at the time of purchase will be honored.

4.2 Payment Processing

Payments are processed securely through Stripe. We do not store your credit card information.

4.3 Refunds

Due to the digital nature of our products, all sales are final. However, we may consider refund requests within 7 days of purchase if:

To request a refund, contact us at [email protected] with your order details and reason for the request.

5. Software Use

5.1 System Requirements

Our software is designed for Windows operating systems. Ensure your system meets the requirements before purchase. We are not responsible for compatibility issues with unsupported systems.

5.2 Updates

Software updates may be provided at our discretion. Paid products include updates for the purchased version. Major version upgrades may require additional purchase.

5.3 User Responsibility

You are responsible for:

6. Disclaimers

6.1 "As Is" Provision

Our software is provided "as is" without warranties of any kind, either express or implied. We do not warrant that the software will be error-free or uninterrupted.

6.2 System Changes

Some of our tools (particularly CarbonForge) make system-level changes. While designed to be safe and reversible, we recommend:

6.3 Third-Party Software

Our download features link to official third-party software. We are not responsible for third-party software and recommend verifying downloads from official sources.

7. Limitation of Liability

To the maximum extent permitted by law, Carbonware shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability shall not exceed the amount paid for the product in question.

8. Intellectual Property

All software, content, trademarks, and materials on this website are the property of Carbonware and are protected by intellectual property laws. Unauthorized use is prohibited.

9. Termination

We reserve the right to terminate or suspend your license if you violate these terms. Upon termination, you must cease all use of the software and destroy any copies.

10. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of Canada. Any disputes shall be resolved in the courts of Canada.

12. Contact

For questions about these terms, contact us: